Why Do Companies Make It So Hard to Contact Them?

https://markmeets.com/posts/how-can-customer-support-affect-the-experience-on-a-company-stake-customer-support-experience/

Look, we’ve all been there. You visit a company’s website looking for help, and instead of easy-to-find contact details, you get lost in a maze of menus, FAQs, and robot chat windows that barely understand your questions