Voice AI sometimes gives wrong answers because it misunderstands or guesses...

https://uniform-wiki.win/index.php/Voice_Agent_vs_Chatbot:_Which_One_Hallucinates_More_in_Support%3F

Voice AI sometimes gives wrong answers because it misunderstands or guesses without solid data. Catching errors early helps avoid frustrating customers. One simple control is readback: having the system repeat order IDs to confirm accuracy