Voice AI often misses the mark when it guesses wrong or mishears info, leading...

https://www.last-bookmarks.win/voice-ai-sometimes-slips-up-with-wrong-answers-because-of-misunderstandings-or

Voice AI often misses the mark when it guesses wrong or mishears info, leading to frustrating errors. A simple fix? Use readbacks for order IDs to let customers confirm details aloud before moving on