Voice AI can slip up, giving wrong answers that confuse customers. A key...

https://research-wiki.win/index.php/How_Do_I_Stop_My_Voice_Bot_From_Making_Up_Refund_Policies%3F

Voice AI can slip up, giving wrong answers that confuse customers. A key reason? Misheard info or incomplete checks. One practical fix: use readback for order IDs to let users confirm details before moving on