Voice AI can slip up by misunderstanding questions or guessing incorrectly,...

https://tiny-wiki.win/index.php/Five_Models_Agreed_and_Still_Got_It_Wrong:_How_Do_You_Handle_That%3F

Voice AI can slip up by misunderstanding questions or guessing incorrectly, leading to wrong answers. A simple check like having the system read back order IDs helps catch mix-ups early