Voice AI can flub answers when it misunderstands or guesses without checking...

https://deansinspiringperspective.hexaforgey.com/posts/should-i-use-a-separate-verifier-model-or-the-same-model-to-self-check

Voice AI can flub answers when it misunderstands or guesses without checking crucial info. One clear fix: having the system read back order IDs so callers confirm them aloud before moving on