Randomness in games can be a double-edged sword. When done right, it boosts...

https://station-wiki.win/index.php/Why_Players_Blame_RNG_When_the_Rules_Are_Unclear

Randomness in games can be a double-edged sword. When done right, it boosts replayability by keeping each run fresh and surprising. But if players feel like luck, not skill, decides their fate, they might quit