online reputation management

https://quebeck-wiki.win/index.php/Why_Reputation_Management_for_Company_SEO_Matters_More_Than_Ever

Online reputation management is about keeping tabs on what people say about you or your brand online and gently steering those conversations in a positive direction. It's not about faking reviews or silencing critics, but rather actively engaging with feedback, addressing complaints, and highlighting genuine strengths. For small business owners, this can mean the difference between a one-star rant that goes viral and a loyal customer who feels heard.