In 2026, AI customer service platforms aren’t about replacing agents but...

https://www.charliebookmarks.win/i-ve-been-hands-on-with-ai-customer-service-tools-for-years-and-2026-brings

In 2026, AI customer service platforms aren’t about replacing agents but helping them do more—think assist vs resolve. Teams are hitting 70% task automation in just a week, cutting repetitive work and freeing up time for real problem-solving