Dealing with unfair Google reviews is frustrating, but you aren't powerless....

https://www.stall-bookmarks.win/dealing-with-unfair-google-reviews-is-frustrating-but-you-are-not-powerless

Dealing with unfair Google reviews is frustrating, but you aren't powerless. Some reviews can be removed if they clearly violate Google’s policies, such as spam or hate speech. Keep in mind that outcomes vary based on the specific circumstances