Dealing with fake or unfair Google reviews is frustrating, but you aren't...

https://www.kilobookmarks.win/google-doesn-t-always-make-it-easy-to-remove-bad-reviews-but-some-can-be-taken

Dealing with fake or unfair Google reviews is frustrating, but you aren't powerless. Some reviews can be removed if they violate Google’s specific content policies. Keep in mind that results vary and success isn't guaranteed