customer sentiment analysis

https://publishoryx.com/s/OX1bUyRsz8fZ3hoAGOngc

Customer sentiment analysis is how businesses figure out what people really think about them by scanning through heaps of reviews, tweets, and feedback forms. It sort of reads the emotional tone behind the words—whether folks are thrilled, annoyed, or just meh. This helps companies spot what they're doing right or where they're messing up, without having to manually sift through every single comment.