AI can be a game-changer for MSPs, but making it both usable and safe isn’t...

https://holdenlvxt779.theburnward.com/how-do-ai-voice-receptionists-work-for-msp-service-desks

AI can be a game-changer for MSPs, but making it both usable and safe isn’t easy. Over 330 MSPs have processed a trillion tokens, yet 51% say governance is their biggest hurdle