After testing AI customer service platforms for years, I’m seeing a real shift...

https://jaspersmasterinsights.opalvector.com/posts/gartner-agentic-ai-80-by-2029-what-has-to-change-in-support-teams

After testing AI customer service platforms for years, I’m seeing a real shift in 2026. Teams now hit 70% automation within a week, but it’s not about bots fully resolving issues—it’s about smart assist that speeds reps up